Refund policy
At Bundel Amritam, we take great pride in the quality of our products. Once an order is confirmed, we are generally unable to accept returns or cancellations. However, we deeply value your trust and satisfaction — and we are committed to finding a fair resolution in the following situations.
📌 In all cases, please email us within 2 days of receiving your order. Claims raised after this window may not be accepted.
1. Damaged Product
If your product arrives damaged, we will replace it at no additional cost.
How to report:
• Email us at bundelamritamstore@gmail.com within 2 days of delivery
• Include your order number in the email
• Attach the following:
○ Invoice image
○ 1 clear image of the outer packaging/box
○ 2 clear images of the damaged product
○ An unboxing video clearly showing the damaged item
Resolution:
• We will respond within 24–48 hours of receiving your email
• Replacement will be dispatched within 7–10 business days upon verification
• For multi-item orders, only the damaged product(s) will be replaced
2. Missing Product
If an item is missing from your order, we will resend it promptly.
How to report:
• Email us at bundelamritamstore@gmail.com within 2 days of delivery
• Include your order number
• Attach the following:
○ Invoice image
○ 1 image of the outer box
○ 2 images of the open box showing all received items
○ An unboxing video showing all items received
Resolution:
• We will respond within 24–48 hours
• The missing product will be resent; monetary refunds are not available for missing items
3. Spoiled or Expired Product
If your product appears spoiled or has expired before its stated date, please contact us and we will investigate.
How to report:
• Email us at bundelamritamstore@gmail.com within 2 days of delivery
• Include your order number, manufacturing date, and expiry date
• Attach clear images or a video of the product showing the issue
Important note:
Our products are 100% natural and handcrafted. Minor variations in taste, texture, colour, or aroma between batches are normal and expected — they are not defects. We will not accept returns on this basis. However, if a genuine quality issue is confirmed after review, we will replace the product.
Resolution:
• We will respond within 24–48 hours
• Replacement will be issued after thorough review and verification
• We are committed to fair and transparent outcomes at all times
4. Cancellations
Orders can only be cancelled before they are dispatched. Once dispatched, cancellations are not possible.
• To cancel an order, contact us immediately at bundelamritamstore@gmail.com
• If the order has already shipped, you will need to wait for delivery and raise a return request if applicable
5. Non-Returnable / Non-Refundable Situations
• Change of mind after order is confirmed
• Variation in taste, texture, colour, or aroma due to natural production methods
• Claims raised after 2 days of delivery
• Incomplete or missing documentation (images/videos) in support of a claim
6. Contact for Refund / Return
Email: bundelamritamstore@gmail.com
Please mention your order number and a clear description of the issue. Our team will respond within 24–48 business hours.